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Terms of Service

Last Updated: October 1, 2024

Welcome to E.L.A.H.A. By accessing or using our website, located at https://elaha.uk/, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Our Website

Our website address is: https://elaha.uk/.
We collect certain information from you directly, such as data you enter yourself, information about your participation in courses, and data from third-party platforms you connect with E.L.A.H.A. We may also collect data automatically, such as details about your device and which parts of our Services you interact with or spend time using.

2. Data You Provide to Us

We may collect a variety of data from you depending on how you engage with our Services. This may include:

  • Information you provide in forms and during course interactions.
  • Payment information, if purchasing paid content or services.
  • Communications and feedback provided to instructors or customer support.

3. How We Get Data About You

We gather data using various tools, including cookies, web beacons, analytics services, and advertising providers. Some of these tools offer you the ability to opt out of data collection:

  • Cookies are used to manage your website preferences and improve user experience.
  • Analytics tools provide insights into how you use the website.
  • Advertising tools may be used to deliver tailored advertisements.

4. For What We Use Your Data

We use the data we collect to provide, improve, and personalize our Services, including:

  • Responding to your questions and concerns.
  • Sending you administrative messages, notifications from instructors, and updates to our policies.
  • Providing relevant notifications and updates through push notifications (which can be managed in the app settings).
  • Processing payments securely through our payment gateway provider, Stripe, for services that have a financial cost.

5. Your Choices About the Use of Your Data

You have certain choices about how your data is used:

  • Opt-out of Promotional Communications: You can unsubscribe from promotional emails using the unsubscribe link in any promotional communication or change your email preferences in your account settings.
  • Control of Cookies: You can manage cookies through your browser or device settings.
  • Location and Local Storage Control: Your device settings may allow you to control the sharing of location and other data.
  • Advertising Control: For tailored advertising, you can adjust settings on the Network Advertising Initiative, Digital Advertising Alliance, and Your Online Choices (EU) websites. Google and Taboola also provide ways to manage targeted ads through their respective settings.

To update any data you provide, log into your account and make the necessary changes at any time.

6. Paid Services and Payment

Certain services on E.L.A.H.A may involve a financial cost. These services are paid for through a secure payment gateway, Stripe, to protect your payment information. Access to certain areas of the website or specific services may be restricted based on the service tier or subscription you select.

7. Restricted Access and User Eligibility

Some parts of the website are only accessible to specific user groups, depending on your chosen service or subscription level. Accounts created for students under 18 must be managed by a parent or legal guardian. Parents and guardians are encouraged to actively participate in their children’s online activities and interests.

8. Our Policy Concerning Children

We recognize the privacy interests of children and urge parents and guardians to engage with their children’s online activities. Children under 13 (or under 16 in the European Economic Area) should not use our Services. If we become aware that we have collected personal data from a child under these ages, we will take steps to delete it promptly.

9. User Responsibilities

You are responsible for:

  • Keeping your account information up-to-date.
  • Maintaining the confidentiality of your account login details.
  • All activities under your account and compliance with these Terms of Service.

10. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by posting a prominent notice on our website or by contacting you directly through your account’s email address.

11. Contact Us

If you have questions or concerns regarding these Terms, please contact us at hello@elaha.uk.

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